Frequent questions

1. How can I pay for my purchases?

You can choose between several payment methods:


Making your purchase on the web and selecting such payment method. In the payment process, you will be redirected to your bank's platform where you must enter your card details.


Making your purchase on the web and selecting such payment method. In the payment process you will be redirected to your bank's platform, you must enter your phone number that you have associated with your bank account. Have the secret key handy because it will ask for it in this process.


2. How do I exchange or return an item?

You have all the information in our exchange and return policy .

3. I have not received all the items of my purchase. What I do?

Check your email to see if we have sent you an email informing you of the status of your order. If you have not received any email, contact us indicating your order number and we will give you an answer as soon as possible.

4. How long do shipments take?

It depends on where you order. Orders to the peninsula take from 2 to 5 business days in the Peninsula and the Balearic Islands.

At the moment, we do not ship to the Canary Islands or Azores/Madeira (Portugal).

5. The garment I like is out of stock. What I do?

If there is an item that you like and the size or the item is not available, what you can do is select the size on the web and when it is out of stock a drop-down appears where you can leave your email address and we will send you an email if it comes back to be available.

6. How can I know what my size of a garment is?

You have all the information in our size guide.

7. In which countries can I buy online?

Currently you can only buy online in Spain.

8. Are the items included in the bag automatically reserved?

No, the fact of including an item in the bag does not guarantee its reservation or availability. There are high-demand items that may be out of stock before you checkout even though they were available when you added them to your bag.

9. The items received are incorrect or have a defect. What I do?

We are sorry if you have received a product with a factory defect.

We carefully check each garment before it is sent very carefully, so this is not usual, but if it does happen, we will be happy to replace the item with another that is in perfect condition.

In our exchange and return policy you have all the necessary information. In these cases, the costs associated with the collection of the garment and its possible replacement would be borne by Pepa Comanechi.