Privacy policy

1. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

The entity responsible for processing your data is Ana Isabel Muñoz Pizarro, with NIF 44407673D (hereinafter, "Pepa ComanechiI"):

2. FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

Depending on how you interact with our website, we will process your personal data for the following purposes:

1. To manage your registration as a user of the Platform:

If you decide to register as a user on our website, we need to process your data to identify you as a user and grant you access to the various functionalities, products, and services available to registered users. You can cancel your registered user account by contacting us through Customer Service.

2. To develop, fulfill, and execute the purchase or service contract you have entered into with Pepa Comanechi on the website:

This purpose includes processing your data primarily to:

i. Contact you regarding updates or informative communications related to the contracted functionalities, products, or services, including sending quality surveys about the provided products or services.

ii. Manage the payment for the products you purchase, regardless of the payment method used.

iii. Implement necessary mechanisms to prevent potential fraud against you and against MUSCARI during the purchase process.

iv. Manage possible returns after a purchase and handle requests for information about product availability, product reservations through the website, as available at any given time.

v. For billing purposes and to provide you with receipts and invoices for purchases made on the website.

3. To respond to requests or inquiries submitted through Customer Service channels:

We only process personal data that is strictly necessary to manage or resolve your request or inquiry.

4. For marketing purposes:

This purpose includes processing your data primarily to:

i. If you subscribe to our Newsletter, we will process your personal data to manage your subscription, including sending personalized information about our products or services through various means (such as email or SMS). You can unsubscribe from the Newsletter at any time and at no cost through the "Newsletter" section of the website, as well as through the instructions provided in each communication.

ii. Conduct promotional actions (for example, organizing contests or sending your saved item list to your provided email address). By participating in a promotional action, you authorize us to process the data you provide based on each promotional action and to communicate it through various means, such as social media or the website itself. For each promotional action you participate in, the legal terms will be available, where we will provide more detailed information on how your data will be processed.

iii. Publish photographs or images that you have shared publicly on the website or through our social media channels, provided you give us your consent.

5. Usability and quality analysis to improve our services:

If you access our website, we inform you that we will process your browsing data for analytical and statistical purposes, to understand how users interact with our Platform and to implement improvements accordingly.

Additionally, we occasionally conduct quality actions and surveys to assess our customers' and users' satisfaction levels and identify areas for improvement.

3. WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?

The legal basis allowing us to process your personal data depends on the purpose for which we process it, as explained below:

1. Managing your registration as a website user:

Processing your data is necessary for the execution of the terms regulating website use. In other words, for you to register as a user, we need to process your personal data; otherwise, we would not be able to manage your registration. If you choose to log in using a social network, the legal basis for processing your data is the consent you give when authorizing the transfer of your data from the social network.

2. Development, fulfillment, and execution of the purchase or service contract:

Processing your data is necessary for executing the purchase or service contract that binds us to you.

Some data processing related to the purchase process will only be activated if you request or authorize it, such as storing payment data (card details) for future purchases or informing you about product availability. In these cases, the basis for processing your data is your consent.

We consider that we have a legitimate interest in performing necessary checks to detect and prevent potential fraud when making a purchase. We believe processing this data benefits all parties involved in payment transactions, particularly you, as it helps protect you from fraud attempts by third parties.

3. Responding to inquiries or requests through Customer Service channels:

We consider that we have a legitimate interest in responding to inquiries or requests you submit through various contact methods. We also believe processing this data benefits you, as it allows us to address your concerns appropriately.

If you contact us regarding issues related to your order or the purchased product/service, the processing is necessary for fulfilling the purchase contract.

If your inquiry concerns the exercise of your data protection rights or complaints about our products or services, the legal basis for processing your data is our legal obligation.

4. Marketing purposes:

The legal basis for processing your data for marketing purposes is your consent, such as when you agree to receive personalized information through various means or accept the legal terms to participate in a promotional action or publish your photos on our website or social media.

To show you personalized information, we consider that we have a legitimate interest in profiling based on the information we have about you (such as your browsing behavior, preferences, or purchase history) and the personal data you have provided (such as age range or language). We believe this processing benefits you by improving your user experience and providing information tailored to your preferences.

5. Usability and quality analysis to improve our services:

We consider that we have a legitimate interest in analyzing website usability and user satisfaction, as we believe this data processing benefits you by improving your experience and service quality.

4. HOW LONG WILL WE KEEP YOUR DATA?

The retention period for your data depends on the purpose for which we process it:

  1. User registration management: We will process your data for as long as you remain a registered user.

  2. Purchase or service contract execution: We will process your data for the time necessary to manage the purchase, including returns, complaints, or claims. In some cases, we will process the data only until you decide (such as storing payment data for future purchases).

  3. Customer Service inquiries: We will process your data for as long as necessary to handle your request.

  4. Marketing: We will process your data until you unsubscribe or cancel your subscription. If you participate in promotional actions, we will keep your data for six (6) months after the action ends.

  5. Usability and quality analysis: We will process your data for the duration of a specific quality action or survey or until we anonymize your browsing data.

Once the relevant purpose is fulfilled, we will retain your data securely for as long as necessary to address any liabilities arising from processing, in compliance with applicable regulations. Once any potential legal actions expire, we will delete your personal data.

5. WILL WE SHARE YOUR DATA WITH THIRD PARTIES?

To fulfill the purposes outlined in this Privacy and Cookie Policy, we may grant access to your personal data to third parties that support us in providing our services, such as financial institutions, fraud detection and prevention entities, technology service providers, logistics and transportation service providers, and business partners.

6. WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

You have the right to:

  • Access your data
  • Request rectification
  • Request deletion
  • Request processing restrictions
  • Withdraw consent
  • Request data portability
  • Object to processing

To exercise these rights, email us at pepacomanechi@gmail.com. If necessary, we may request proof of identity.

You may also file a complaint with the Spanish Data Protection Agency (www.aepd.es) if you believe we have violated applicable regulations.

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